July 7, 2014 — -- intro: Emergency dispatchers who handle 911 calls are often the first to hear of unfolding disasters, even horrors, as panicked or terrified callers try to explain what's ...

HONOLULU (KHON2) — Honolulu police are rolling out big new bonuses — up to $2,000 per month for some — to keep 911 operators on the job in the hopes of solving a growing staffing issue. House Rep.

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

“We were able to create this space and pick out pieces that we knew would mean a lot to our team,” Desmond Harris, Communication Relations Coordinator, said. The Wellness Lounge, which has been months ...

MADISONVILLE, Texas -- A 911 operator in Texas is being praised for how she responded to a call from her daughter about a fire that eventually burned down their house. "She did an outstanding job. She ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

CINCINNATI (WPVI) -- The family of a teenage boy who suffocated to death in Cincinnati this week is criticizing the response to the boy's calls for help. Kyle Plush, 16, was trapped inside a vehicle ...

COBB COUNTY, GA — Cobb County has opened a new wellness lounge designed to give 911 operators a quiet place to recharge during their demanding shifts. The lounge is part of the county’s wellness ...

HOUSTON -- A former 911 operator is accused of hanging up on emergency calls. Crenshanda Williams used to as a Houston Emergency Center 911 operator. Court records show the 43-year-old was charged ...