This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Enterprises are testing conversational AI to capture context and hesitation long before CRMs ...

Salesforce Inc. today unveiled major updates to its Slack platform that brings artificial intelligence agents closer to where people work by making the platform into a unified conversational interface ...

Digital product building has entered a new phase. For years, many teams treated artificial intelligence as a layer added on top of an existing experience. A chatbot answered questions. A model powered ...

The customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where ...

Voiceprint-based attention locking, enabling seamless human-AI agent conversations in noisy environments with lots of speaking in the background Real-time vision-based intelligence, interpreting ...

Toast today announced a major expansion of the Toast IQ intelligence ecosystem with a conversational AI assistant for restaurants and food and beverage retailers. With access to real-time and ...

Conversations with AI can sway people’s political views. Concerningly, a chatbot’s facts are not always accurate, especially when it supports right-wing positions. Lin and colleagues report the ...

For most businesses measuring the concrete benefits of the estimated $2.5 trillion that will be spent on AI this year is ...

Google is reportedly integrating its Gemini AI into YouTube for smart TVs, gaming consoles, and streaming devices. Users will soon be able to ask questions about videos using voice commands via their ...

The year 2025 marked a turning point for artificial intelligence in the travel industry. AI solutions moved beyond demos and pilots to deliver real impact across every customer touchpoint, from ...

Prolonged conversations with AI chatbots can start to break down the safety guardrails. Here's how to watch for warning signs.