The expansion of Level AI's AI Virtual Agent (VA) capabilities is powered by its deep integration into its overall agentic CX platform, transforming it from a basic virtual agent to one that operates ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...

The new open source project IronCurtain uses a unique method to secure and constrain AI assistant agents before they flip ...

Q. I heard the new ChatGPT agent is really good with browsing the internet and working with spreadsheets. What is an agent, what can it do, and what can it do with spreadsheets that’s so noteworthy? A ...

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

Pixel Agents adds a pixel office view in VS Code; six character styles show coding, searching, or idle states, useful for ...

Without guardrails, agent sprawl will outpace security teams' ability to detect or manage all agents in their environment.

As AI agents increasingly become the primary interface for discovery, decision-making, and purchasing, commerce systems must evolve beyond traditional web and app-based models. BorderX Lab builds the ...

Microsoft announced new agents for Word, Excel, and PowerPoint. They can help to shrink the gap between ideation and production. Other Copilot updates include an expanded Voice mode. In the era of AI ...