The best way to retain customers is through proactive relationship management and outstanding customer service. A key element in that strategy is an integrated approach to customer contact—implemented ...

It’s the infuriating phrase that makes every customer cringe. A refrain that’s become a standard part of most every 800-line call greeting, with similar language posted on websites for chat-based ...

Inefficiencies in customer service offerings cost businesses millions of dollars each year. To improve customer service, companies should monitor regional orders and compare them to those regions’ ...

More and more organizations are fueling themselves with valuable customer intelligence that has been gathered from customer interactions that have taken place through the contact center. But the key ...

In this economy, everyone wants to lower costs and provide better service. But no one has the patience or stomach for investing in extensive analyses and full-blown reengineering projects. So what can ...

It’s not been a great couple of months for customer experience. Now, as someone who is an advocate for great service and experience, these sorts of announcements make for troubling reading. But, I ...

Couldn't make it to Vegas? We got you with our insights from Customer Contact Week on building community, leveraging AI for CX and more. LAS VEGAS — It’s day three at Customer Contact Week (CCW) at ...

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, in partnership with 1-800-Flowers, Inc., will host a Think Tank session focused on transforming high-volume seasonal hiring with AI-powered recruiting ...

Multichannel success depends in large part on having a solid strategy for keeping in contact with your house list. Most marketers know this, but knowing how to develop and execute a plan for ...

Top Customer Contact Executives to Gather in the Sunshine State to Elevate CX Strategies and Hear Expert Insights, Innovative Solutions, and Engaging Keynotes NEW YORK and ORLANDO, Fla., Nov. 5, 2025 ...