Across industries, the difference is measurable. According to the 2025 State of Customer Communications (SOCC) Report, 59% of ...
There has been a step-change in behavior since last year with customers relying more on text messaging when communicating with retailers (Photo by Neil Godwin/Future via Getty Images) SMS text ...
Companies think, “I’ve got a captive audience for the next minute, let’s do a bunch of education, contact prevention and marketing.” The single largest cause of customer rage is “being forced to ...
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