Too many brands and content creators focus on driving audience growth and lose sight of maintaining engagement. Capturing attention is one thing, but retaining attention and building engagement are ...

The American Hospital Association Committee on Research offers 20 examples of patient and family engagement strategies in its report, “Engaging Health Care Users: A Framework for Healthy Individuals ...

Being appointed as the CEO of an organization you haven’t worked in before is always a daunting prospect, especially if you are being brought in to effect rapid change. Not only do you have to get to ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.

Natasha Sanford and her three daughters, who are students at Hopkins Lloyd Community School. They were one of eight families that showed up for a November 'homework diner' where families and school ...

Employee engagement has been a buzzword over the last few years, and with good reason – it’s how we retain and promote our best employees. But how does it actually work? What are the mechanics behind ...

Opinions expressed by Entrepreneur contributors are their own. Omnichannel customer engagement is no longer a nice-to-have — it’s a necessity. In today’s digital world, customers expect a seamless, ...