The latest revision of the IT Infrastructure Library (ITIL) is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...

The latest revision of the IT Infrastructure Library is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...

Today I am reviewing a well-known handbook that applies ITIL principles to system and network operations. ‘Visible Ops Handbook: Starting ITIL in 4 Practical Steps’ by Kevin Behr, Gene Kim and George ...

ITIL is an acronym that some CIOs don’t understand well. If they’re aware of the IT Infrastructure Library, it’s in the context of two of the library’s books that provide guidance on improving help ...

Oliver Plumpton is head of service delivery at Perfect Image – an IT consultancy providing tailored IT solutions to help its customers realise real business benefits. Here, he talks about the concept ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

ITIL, known as the Information Technology Infrastructure Library, is a collection of detailed service practices for the IT management sector that focuses on delivery in line with the customers and ...

For South African businesses, future-proofing their IT Service Management (ITSM) systems with IT Infrastructure Library (ITIL) frameworks that leverage the latest AI integrations is more than a ...

We have a great deal on the ITIL Foundations Training Bundle in the Geeky Gadgets Deals store, where you can save an impressive 96% off the regular price. The ITIL Foundations Training Bundle normally ...