We’ve all seen it: A deviant behavior is repeated, without catastrophic results, and eventually becomes the accepted social norm for the organization. This process is called the “normalization of ...

To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

A theory born from understanding the Challenger disaster. Hosts Celeste Headlee and Masud Olufani introduce the theory of normalization of deviance, an understanding that came from study of the ...