Agentic AI is poised to take on a much more central role in the IT industry, according to a new report from Cisco. The report, titled "The Race to an Agentic Future: How Agentic AI Will Transform ...

The tech services industry has seen many transformative forces over the past several decades, but none has reshaped the industry as profoundly as labor arbitrage. In the early 1990s, the idea of ...

For tech service companies, an effective onboarding process isn’t just about setting up accounts and briefing new clients on features. From establishing clear communication channels to outlining ...

TeamDynamix, a customer service system widely used in higher education, has replaced [U]Tech's current service desk system at help.case.edu. The new system has already launched and is available to the ...

From cybersecurity to telecomm, some of the region's largest tech services companies, ranked by number of full-time employees. For information about this and other ...