Instant messaging has become the latest employee productivity tool. A customer-service representative can use it as a quick and easy way to answer an inquiry, whereas a salesperson can inform a busy ...

Instant messaging (IM) conjures up images of bored teenagers using a software-based gossiping tool. Most IM programs are free, and few competing products can talk to one another, making skeptics ...

WILMINGTON, Del.--(BUSINESS WIRE)--With the rise of remote and hybrid work, more employees are now using instant messaging apps to communicate with colleagues, vendors, partners and suppliers, ...

My former supervisor and I used to rely on instant messaging as a critical application to get our jobs done. As Web site managers, we could run through the site code together in one window and in ...

Instant messaging (IM) -- whether companies view it as a worker productivity booster or a security threat -- is a popular communication application that many workers use, with or without permission, ...

Instant messaging is booming. Almost everywhere you look, people are typing messages to friends and work colleagues at a frantic pace. These are not e-mails but rather short messages that often travel ...

WhatsApp, bought by Facebook in February 2014, now occupies 200 minutes a week of its billion users , and is forecast to surpass 3.6 billion users by 2020 – that’s about half of humanity. Messaging is ...

If you still view instant messaging (IM) as a novel technology geared toward the kid next door or that nerdy intern down the hall, you may want to consider the following: Sky Capital Holdings Ltd., a ...

As popular as instant messaging has become, most enterprises have neither policy nor technology in place for securing IM. Here's expert advice for getting the message. At the same time, only 10 ...

WASHINGTON - Teenager Michelle Rome can't imagine life without instant messaging. Baby boomer Steve Wilson doesn't care that it even exists. They're part of an "instant messaging gap" between teens ...

Workers use instant messaging technology to spread gossip. Pass it along. According to a blatantly obvious study by security vendor Akonix, 25% of users say they see IM as an excellent means of ...