Driven to cyberspace by the pandemic, courts across the country purchased chatroom-like tools designed to help people resolve disagreements without the need for a full-on lawsuit, judge, or hearing.

Commercial arbitrator and mediator Harry N. Mazadoorian. COVID-19 related restrictions on travel and personal interactions have caused a surge of interest in the form of Alternative Dispute Resolution ...

China was promoting online dispute resolution even before the coronavirus outbreak. Now, the government wants to see more of it, as business in the country resumes. But questions remain as to whether ...