Boost Call Center Efficiency with Digital Identity Authentication | Elina Cadouri posted on the topic | LinkedIn
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Boost Call Center Efficiency with Digital Identity Authentication | Elina Cadouri posted on the topic | LinkedIn
We just reduced call-center authentication to seconds using digital identity. Put that into context: the average call is estimated to cost $0.75–$1.50 per minute, and the authentication step alone often takes 4–5 minutes. Scaled across thousands (or millions) of calls, the cost impact is enormous. In the short demo below, we used a ...
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