Denise has left at just the same time as things are getting busy at Tip Top Trading. The team are finding it difficult to cope with one less member of staff. How are they going to manage to deal with all the calls they're getting? Anna's going to have to rely on her telephone message note-taking skills! (Learn the language to use when taking a phone message at a busy time.) Click here for the transcript: https://bbc.in/2eIJDFT #businessenglish #learnenglish #bbclearningenglish #englishatwork #el